Exchange of ideas between E.M.E.R.G.E. researchers Elena Kirova and Federica Chiezzi
giovedì, December 9th, 2010

Elena Kirova (Bulgaria): "Sofia is a beautiful city. The streets are often covered with holes (that become craters in the winter months), traffic jams during business hours on Mon-Fri can be real bad, parking spots are a scarce, but what really makes it a horrible experience when driving on the streets of Sofia are the people who stay at the traffic lights waiting for the red signal to ambush your car and racket you for your money.
In this article I’m going to open a topic for a debate on an issue that affects a large percent of the drivers in Europe. It may at first sound insignificant, but as we go further into the issue, I believe we could find some general problems with social integration rooted in the following scenario.
This is how it usually happens:
1. A driver stops at an intersection.
2. A windshield cleaning “professional” comes to offer the service.
3. The driver politely or not so politely declines the service.
4. The cleaning professional performs the service.
5. The driver feeling intimidated and not wanting to enter a confrontation gives a small amount of money in return.
6. Cleaner accepts and repeats.
Many cities are already taking action against what is seen as pure form of racket and exploitation of minors. In Florence it is now illegal to clean the windscreens of cars waiting at traffic lights. The act of Florence city officials was prompted by citizens’ complaints of window-washers "becoming more aggressive, especially to women alone in their cars." The first patrol which resulted in 15 people being charged was led by Florence police Chief Alessandro Bartolini. "There are no more on the streets. Word has got around, apparently," Bartolini said.
The people that are performing this type of cleaning service fall in the poor and socially excluded category. In Bulgaria, the majority of them are Gypsies. For most of them it is their only source of income. If we take this venture out of their hands does it mean that we will exclude them even more from the society and make them poorer?

Federica Chiezzi (Italy): As in Florence, also in Rome, from the 1st of November 2009, window-washers, jugglers and hawkers are strictly forbidden to walk through the city streets and offer any kind of services. The “first citizen” Gianni Alemanno issued and signed new measures to eliminate illegal services performed by those people which can both disturb and bother drivers. Alemanno set the imposition of a fine of 100 euro for those who don’t respect that ordinance.
Unlike the Florence act, this ordinance not only imposes sanctions, but also wants to help window-washers and jugglers to get out of their precarious situation and poverty and start a new and better life, promoting a social reintegration.
The social help is guaranteed for people, especially women and children, victims of racket or exploitation and forced to clean the windscreens of cars, sell lighters or tissues while drivers are waiting at the traffic light. Thanks to the new administrative regulation, they can start and follow a path to their reintegration and social inclusion, supported by a continuous social assistance.
As a measure to combat the exclusion of window-washers, hawkers and jugglers, Gianni Alemanno proposes a “job-grant” to involve them in a project against the urban blight, such as cleaning urban walls or help to keep the urban environment clean.
We do not know the actual results of this policy. It seems to indicate, however, the appropriate strategy to deal with a delicate phenomenon, which risks to increase social conflicts and to stimulate a negative perception of the immigrants. Citizens indeed do not have the possibility to realize the positive contribution given by thousands of immigrated people working in the territory's factories and farms. On the contrary, they face physically some dozens of probably illegal immigrants requesting money for a not requested service and this experience risks to influence their views and their aptitude to tolerance.